Remote Login Support is the term used when using software to remote control your computer. I usually do not offer this type of support as a standard way of doing business because both I and my customers like to know who they are dealing with on the phone. However, if you are in a crunch for time, or maybe I just want to see what the problem you are describing looks like, then I offer this service as a preliminary diagnostic before picking up the computer for further analysis and repair. If I find I can fix it on the fly without needing an additional appointment and you are satisfied with the results, then there is an hourly charge for the service with a 1 hour minimum rate. I use TeamViewer because it is a fast install, user friendly, and best of all, it's free! To download TeamViewer, click the picture on your right to be taken to the automatic download page. From there the installation will begin. Make sure to choose "basic install" and choose "personal use" when the option for commercial or personal comes up in the installation wizard. When the installation is done, you should have a TeamViewer window on your screen giving you an I.D. number and a randomized password. Eveytime you close and open TeamViewer, you will receive a different randomized password, but your I.D. will remain the same. This ensures that each Remote Login session is encrypted and secure.